Refund

Refund Policy

Use this guide from our store to review returns, exchanges, and refunds. For help with this page, contact support@touchlandglow.shop.

Information covering refund timing
Customers can rely on the following guidance from our store about refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@touchlandglow.shop.

How we handle order problems
Customers can rely on the following guidance from our store about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to support@touchlandglow.shop.

Information covering starting a request
The following starting a request guidance applies to purchases from our store. A return or exchange begins when you, contact us at support@touchlandglow.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to support@touchlandglow.shop.

What customers should know about support
We publish this support guidance for customers using this website. For return or exchange assistance, contact support@touchlandglow.shop or 320-804-3978. Questions about this section may be sent to support@touchlandglow.shop.

What customers should know about exceptions
This exceptions section covers orders and visits through this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to support@touchlandglow.shop.

How we handle condition of returns
Customers can rely on the following guidance from our store about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to support@touchlandglow.shop.

What customers should know about eligibility
We publish this eligibility guidance for customers using this website. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to support@touchlandglow.shop.

Contact Information
Email: support@touchlandglow.shop
Phone: 320-804-3978
Physical address: 17 Pondview Blvd, Mohegan Lake, New York, 10547, United States