FAQ

Frequently Asked Questions

For our customers, the sections below set out frequently asked shopping questions. For help with this page, contact support@touchlandglow.shop.

How we handle tracking
For customers using this website, this section explains tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@touchlandglow.shop.

What customers should know about shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. Questions about this section may be sent to support@touchlandglow.shop.

What customers should know about products
We publish this products guidance for customers using this website. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@touchlandglow.shop.

Our approach to refund timing
For purchases made through this website, our store applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@touchlandglow.shop.

What customers should know about delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@touchlandglow.shop.

Information covering returns and exchanges
This returns and exchanges section covers orders and visits through this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@touchlandglow.shop.

Information covering payment methods
We publish this payment methods guidance for customers using this website. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@touchlandglow.shop.

Our approach to contact options
Customers can rely on the following guidance from our store about contact options. How can I contact you?
Email support@touchlandglow.shop, call 320-804-3978, or write to 17 Pondview Blvd, Mohegan Lake, New York, 10547, United States. Questions about this section may be sent to support@touchlandglow.shop.

Information covering return shipping
Customers can rely on the following guidance from our store about return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@touchlandglow.shop.

Contact Information
Email: support@touchlandglow.shop
Phone: 320-804-3978
Physical address: 17 Pondview Blvd, Mohegan Lake, New York, 10547, United States